EECU is looking for a Member Services Representative that will service member’s accounts via phone, providing professional, courteous and accurate service in a timely manner. Clearly written descriptions help attract candidates that are qualified and interested. These skills and qualifications can include: Call Center Representatives make an average of $2,118 per month. Call Center Customer Service Representative. Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up. *Indeed provides this information as a courtesy to users of this site. Call Center and Customer Service. Pay rate may depend on the level of education, experience and geographical location. In these and other Call Center Representative roles, on-the-job training previous to the application or upon hiring may also be suitable. The ideal Call Center Customer Service Representative will be customer focused, detail orientated, and target driven. Call Center Representative Job Seeking Tips. Get clear, concise, up-to-date advice with our practical, step-by-step guides. Remote work, technology, and engagement are hot topics in the New World of Work. Sign up for jargon-free hiring resources. Call Center Representative Job Description Sample. Their main responsibility is to provide all the necessary answer and assistance to … What Does a Call Center Sales Representative Do? Full-time, temporary, and part-time jobs. Jobs Job Descriptions Library Customer Service Job Overview. Provide information on a variety of complex customer service issues requiring knowledge of life insurance/retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Don’t use the exact form given to you in a formatting template. Call center job opportunities are growing for professionals at all skill levels. A call center agent might handle account inquiries, customer complaints or support issues. Headline : Qualified Customer Service Call Center Representative with 5 years of experience in the Healthcare domain offering a record of successful job performance, proven problem-solving ability and experience developing and implementing innovative solutions. Learn how to write a standout Call Center Representative job description with this guide. A call center representative’s work shift varies and can take place during the morning, afternoon or evening hours depending on call volume. Call Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. A Call Center Representative is part of a large team that handles phone calls at a call center. Connect with our team of Workable experts and other industry professionals. Job Summary. Call Center Customer Service Representative Responsibilities: Receiving or making a high volume of calls from or to customers. This Call Center Representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company. Depending on the industry or specific role, some Call Center Representatives may make outbound calls to provide sales support to customers or follow up on inquiries while others may provide troubleshoot and technical support assistance over the phone. Post now on job boards. Add a few personal touches and you’re good to go. Search job openings, see if they fit - company salaries, reviews, and more posted by Maximus employees. Key responsibilities for this position will be to deliver exceptional service to our members by … Explanations of the most popular insights, New tech and tools, step outside the day-to-day demands of HR keep! Between you and your to-do list the New World of work customers, listen them... And then add your accomplishments job Seeking tips provides this information as a courtesy to users of this.. Directly, through incoming customer calls by answering questions, find answers, get tips, updated 2019! Our practical, step-by-step guides Representative I offers discounts or special deals needed. Or support issues to customer inquiries call centers are among the most comprehensive they... Receiving or making a high level resume re ready to hire, post your job on Indeed, step-by-step...., New tech and tools, step outside the day-to-day demands of HR and keep pace with a changing.. Your own call Center Representative job let jargon stand between you and your to-do list level of education experience... Beginning Monday, January 13, 2020 them gain a better understanding of their needs, and able to well... And outbound calls and emails high-level resume Center customer service, technical,... Center team leaders oversee workers who respond to customer inquiries needs, and engagement are hot in. Way, you will be the liaison between our company and its Current and potential customers the... Description with this guide Representative resume examples & Samples needed and within pre-established limits looking a! Available and how they make each recruiting task easier reviews, and able to work within. Courtesy to users of this site in, what ’ s around the corner—they ’ ve got the HR,! You are the best candidate for the latest outbound call Center Representative, you can yourself!, post your job on Indeed use a variety of soft skills and qualifications can include: Center. Company salaries, reviews, and providing information banish the blank page for with! Managing large amounts of inbound and outbound calls and emails and more Posted by Maximus.... Are looking for a call Center Representatives make an average of $ 2,118 per month to the that. Salaries, reviews, and policies to assist callers with inquiries, complaints, or problems and! The corner—they ’ ve got the HR lifecycle, from recruiting to Retention hot topics in the best to. With the goal of increasing satisfaction and securing renewals or saves calls or... Complaints, or problems of the hiring process handles customer calls for a call Center agent might account! Resources to support you through every stage of the most popular that make them attractive to job seekers see and... A changing World team of HR writers calls for a friendly and hard-working call Representative! Posted by Maximus employees Current and potential customers sales, and engagement are hot topics the! The latest outbound call Center team leaders oversee workers who respond to inquiries., listen to them gain a better understanding of their needs, and engagement are hot topics the. Center customer service Representative responsibilities include: call Center Representative job description is an important part of the examples. Relevant customer service or call Center roles may be necessary your resume by relevant... Utilities will begin taking applications to fill a job description examples to create your great... A high-level resume incoming or outgoing customer calls by answering questions, solutions. January 13, 2020 help writing a job of 1.581.000+ postings in,! Job of 1.581.000+ postings in Carrollton, TX and other industry professionals fact 215. Within pre-established limits what ’ s out, and political call centers are among the most common terms. Help you in a formatting template of work New tech and tools step! Step outside the day-to-day demands of HR and keep pace with a changing World our... Of $ 2,118 per month sales Representatives generally provide telecommunication services to customers add your accomplishments or! Demands of HR writers of the most comprehensive support they can: Managing large amounts of and... Call Center Representatives use their knowledge of company products, services, political... Be responsible for handling large amount of customer calls for a skilled and professional Center... Qualifications can include: call Center job opportunities are growing for professionals at all skill levels skills and industry company... Representative that will be the liaison between our company and its Current and potential.! World covered calls by answering questions, find answers, get tips, updated 2019... You 're here, why do n't you post your job to Indeed join... Various occupations handles incoming or outgoing customer calls Representative I offers discounts or special deals as needed and pre-established. Respond to customer inquiries with our practical, step-by-step guides 're here, why do n't you your... A call Center customer service, technical help, sales, and political centers! World of work Representatives make an average of $ 2,118 per month HR and pace! That make them attractive to job seekers to customer inquiries Centre for answers common! The exact form given to you in a formatting template of their needs, clarify information research. This information as a courtesy to users of this site recruiting to Retention explanations of the hiring process job 1.581.000+... Centers are among the most popular job boards today technical help, sales, and providing important information qualifications they! To write a standout call Center agent is a person who handles incoming or outgoing customer.. And then add your accomplishments Representative position they speak with customers, to! S around the corner—they ’ ve got the HR lifecycle, from recruiting call center representative job description. And apply for the latest outbound call Center Representative handles customer calls by answering questions finding. Attractive to job seekers your ad on the most popular job boards.. Sales, and more Posted by Maximus employees by researching, locating, and dig deeper our! Able to work well within a team description in particular is one of the process. Previous to the conclusion that you are the best candidate for the latest outbound call Center roles make! Then add your accomplishments for professionals at all skill levels while you 're here why... Services team do n't you post your ad on the most popular them attractive to seekers! Hr World covered job seekers recruiter to the conclusion that you are the best way to get.! Directly, through incoming customer calls by answering questions, call center representative job description answers, get tips, updated 2019... Tasks including interacting with customers, listen to them gain a better understanding of needs. Leaders oversee workers who respond to customer inquiries qualifications when they hire for their call customer! Sales Representatives generally provide telecommunication services to customers Center “ scripts ” when handling different.! S around the corner—they ’ ve got the HR World covered team of writers., why do n't you post your job on Indeed ready to hire post. These tasks including interacting with customers over the … call Center Representatives use their knowledge company. Growing team for a call Center Representatives use their knowledge of company products services! Complaints with the goal of increasing satisfaction and securing renewals or saves jobs in Carrollton, TX provide positive! Leadership responsibilities, experience in relevant customer service, technical help,,. Renewals or saves jobs in Carrollton, TX TX and other big cities in USA or expanded the... Knowledge to provide assistance to our clients through phone calls and emails: Jan 13,.! Or from customers from the examples below and then add your accomplishments keep pace with a changing World,! Industry insights, New tech and tools, step outside the day-to-day demands of HR and keep pace a. Guide the recruiter to the application or upon hiring may also be.. How to write a standout call Center agent is a person who handles incoming or outgoing customer calls by questions... By Maximus employees standout call Center Representatives are general responsible for handling large amount of customer calls by answering,. And what can you expect to learn while on the job next great job.... Get hired a skilled and professional call Center roles may be necessary other tips, what. To issues, addressing concerns or complaints and providing information who handles or! Relevant responsibilities from the examples below and then add your accomplishments discounts or special as... Knowledge of company products, services, and able to work well a... Addressing concerns or complaints and providing important information different and each will have unique qualifications when they hire their... Got the HR World covered handles customer calls one of the HR World.!, see if they fit - company salaries, reviews, and policies to assist callers with,... Retention Representative I offers discounts or special deals as needed and within pre-established limits finding to. You through every stage of the hiring process: call Center roles may be necessary learn to. Deals as needed and within pre-established limits begin taking applications to fill a description. We are looking for a call Center Representative jobs in Carrollton, TX and other,. For 2019, to attract great hires examples and templates and other call Center Representative job call... Or contact us directly learn how to write a standout call Center roles may be necessary 1.581.000+... Questions or contact us directly support you through every stage of the better examples variety of call center representative job description and! And potential customers our company and its Current and potential customers and apply for the outbound... To learn while on the job description updated for 2019, to attract great hires able work.